Tuesday, August 21, 2012

WSU pushes back tuition deadline

Financial aid is a bit slow to disburse this year, and WSU wants to ensure that students don't get caught in middle. Here's the article in the student newspaper.

13 comments:

  1. Students are already very much caught in the middle. No financial aid = no books. No books = behind in the class before it even gets started. I expected my money two weeks ago so I'm already quite caught in the middle.

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  2. We're sorry for any difficulties caused. Please be assured that WSU instructors are aware of the problems and will work with students to adjust course timelines, if necessary.

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  3. I called the Financial Aid Office two weeks ago to check up on the progress of my award letter and asked about being able to accept a small loan (as I will already be doing so) to buy books. I was told no there was no way I could get access to a loan by the school to buy my books until I received an award letter. I understand the delay by all means but it would have helped me out to be told the right answer as I am single mom and don't have a few extra hundred dollars for books =(

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  4. Wow. What a circus?

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  5. Not knowing if I have aid is so frustrating!! When I check my status it says 'no awards for 2013' what the heck?!? I filled out everything that I was supposed to and have received fin aid w/o problems in the past! I apppreciate that the time to pay w/o penalty is extended but there's nothing written about if we get penalized for dropping classes due to this while we wait. So frustrated!!!

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    1. I agree with everything you said. I am sooo frustrated and everyday I look and It says no awards for 2013. My stomach feels sicks everytime I go to open the check student aid tab. I would've had to drop all my classes this semester if I didn't have the help of friend to buy my books. This is absurd.

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  6. I am a distant online student who is independent and supporting my family on my own their has still been no resolve to the issue and Most of my instructors are NOT willing to wait any longer. I think that financial aid knowing they were implementing another system should/COULD have been better prepared by implementing the system earlier as to not affect their students makes me wonder if i should transfer to a better prepared university

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  7. I'm astounded at the lack of planning and care that has been given to this issue among many others.
    I'm a single working mom with a very tight budget. Having to purchase my books out of pocket has cut into my gas and food budgets. All I've gotten from the university was a not-so-very apologetic letter stating that it COULD be 14 days before I receive my funds. That was sent on the 21st of August. I still do not have my financial aid. Am I being charged interest for money I haven't received? Can I drop my classes with a full refund since I can't afford your error up front? Or the fees that you plan to tack on for your error?

    The bookstore doesn't have a book for one of my classes. Many of my classmates are in a panic, and you'd think that knowing ahead of time that there would be so many people in a class, you would plan to have that many CUSTOM books in your bookstore. Again, let me stress the CUSTOM aspect because it prevents us from finding our books elsewhere. Great for Bookie profits, extra bad for students. I don't know whether to drop said class, and we're now past the full refund date. Again, super convenient for the university, not so spectacular for me.

    Also, I'm a distance learner with exams that need to be proctored. These exams sporadically show up and it doesn't matter what browser I use to view them. How am I going to schedule things? I am beyond stressed about these issues and have heard next to nothing from the school.

    Epic fail WSU. Frustrated doesn't even begin to describe how I feel.

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    1. You got a letter? You must be special. I had to call 2 days before my mortgage grace period was up (spent the $ on books), lose 1.5 hours of work time to be on hold, to finally find out what was going on (I was also listed as a junior *and* a freshman) and be offered a short term loan after the first guy tried to tell me I was ineligible for aid regardless of what my award letter said. I guess I was supposed to know to read the news. As a first real semester student, I'd hoped for a little more direction. Ah well...better than Uni of Phoenix, I guess.:)

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  8. We understand how frustrating this must be. We feel the same way. All three problems you mention are traceable to a new student support system called zzusis. Slowdowns there have delayed not only financial aid but also book ordering and proctored-exam posting.

    Things are progressing, however. Financial aid is being awarded. Check back with the bookstore about your books, and with your professor about how delays will be handled.

    And exam forms are now being posted. Be sure to refresh both your zzusis page and the proctored exam pagelet to see the newest additions. If you have questions about proctored exams, give Kay a call at 509-335-5841.

    Again we are very sorry that our students have to deal with these kinds of issues instead of focusing on their courses.

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    1. I would've had to drop out of school this semester if I didn't have a friend who was nice enough to lend me money for my books...and if I didn't have a place to stay where they are being understanding about this. I am a single mother of two teenage daughters and we couldn't even order class pictures this year..because of this major screw up. So please don't tell me you understand how frustrating this might be. You have noooo idea. I have chronic stomach aches because I don't know when I will be receiving money...and the bills haven't stopped. And my kids still need things for school as well. Grrr..This is a major "glitch" which seems beyond ridiculous.
      ANONYMOUS!! Distance Degree student. Is it just us Distance Degree people or what?

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  9. Here's an update from the Wednesday Daily Evergreen:

    As of Tuesday morning, the Office of Financial Aid and Scholarships had distributed nearly $81 million to 12,730 students. That’s up $7 million and 300 students from a week ago.

    Last year, about 1,000 students had to wait on their financial aid until October due to improperly processed paperwork, university spokesman Darin Watkins said. This year, that number is about double.

    About $1.5 million in short-term loans from the financial aid office has been distributed, Watkins said. The Dean of Students Office also offers $500-loans for students, which can be taken out any time for emergency purposes.

    At this point, more than 1,000 students still haven’t received their loans, grants or scholarships.

    http://dailyevergreen.wsu.edu/read/rent-due-dates-reeled-back

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