Monday, September 28, 2009

The five stages of Angel angst

A student who wished to remain anonymous shared the psychological journey faced by those grappling with an Angel outage.
1. Thursday: Denial
On being told that the exam could not be taken, there was initial shock. I may have appeared dazed and may have refused to believe that anything was wrong. Some students never pass beyond this stage.
2. Later Thursday: Anger
Students become frustrated, irritable and angry that they are unable to resolve technical issues with Angel. A common response is, "Why me?" They may become angry at their fate, a friend, or a family member. The anger may be displaced onto the DDP staff or professors.
3. Friday: Bargaining
The student may attempt to negotiate with DDP staff, friends or even the professor that in return for a technical resolution, the person will fulfill a promise, such as giving to charity or reaffirming an earlier faith in the Angel learning system.
4. Saturday: Depression
The student shows clinical signs of depression: withdrawal, psychomotor retardation, sleep disturbances, hopelessness and possibly suicidal ideation. The depression may be a reaction to the immediate crisis or it may be in anticipation of failing their classes.
5. Sunday: Acceptance
The student accepts the inevitable. Under ideal circumstances, the student is courageous as he or she faces the unknown. People with strong beliefs in life after death can find comfort in these beliefs.

If you're having technical problems with Angel, go to our help desk.


  1. 6) Conversion ... ?

  2. Thank you for your humor. Any student starting a new learning system is bound to get a little frustrated. Having other people sympathize and make light of this frustration goes a long way to getting over it and on with the learning process. I'm sure your blog has inspired many struggling with the Angel System. Good work and keep blogging.